HOW LONG DOES IT TAKES FOR MY ORDER TO BE DISPATCHED?
~ Currently my dispatching time is 1-2 weeks for all pieces.
If you are in a hurry or need a piece on a specific date I’m happy to discuss it, please send me a DM via Instagram or complete the contact form on our website!
WHY SOME PRODUCTS SAY “MADE TO ORDER”?
Those are pieces that I don’t currently have in stock but I’m happy to make for you.
I just publish them as made to order so you know that it will take a little longer to be dispatched because it will be made especially for you!
HOW LONG DOES IT TAKE FOR MY ORDER TO ARRIVE?
Orders will be dispatched via Royal Mail Tracked service, shipping times will depend on the destination.
~ UK orders will be dispatched using Royal Mail Tracked 48. Delivery aim is between 2-3 days.
~ For other international orders, delivery aim is between 5-7 working days.
I hope you understand that any delivery delays are responsibility of the parcel company and not mine.
Tracking numbers for your order will be provided once dispatched.
DO YOU SHIP INTERNATIONALLY?
I will be happy that my pieces travel around the globe, so YES!
HOW MUCH DOES SHIPPING COST?
USA and AUSTRALIA: £26
CANADA and SOUTH AMERICA: £23
If you don’t see your country here and wish to purchase, please send me a DM via Instagram or complete the contact form on our website so I can advise you on the cost of it and create a shipping profile for it so you can order!
*If you order more than one piece, additional charges will be showed at checkout.
*Orders outside the UK may be subject to extra fees/customs/shipping charges, which are your own responsibility.
IS YOUR PACKAGING SUSTAINABLE?
We gladly use 100% eco-friendly packaging in all orders, including recyclable and biodegradable materials.
HOW SHOULD I TAKE CARE OF MY PRODUCT?
The pieces are fragile, so please handle with care.
When hanging, use nailsor hooks and run into a wooden window frame, wall or ceiling. Suction cups are not recommended as they may deteriorate over time (and pieces are heavy!)
To keep them shiny on a daily basis, gently buff them with a soft cloth. For a deeper clean, or to remove fingerprints, use distilled water or an ammonia-free glass cleaner (as they can deteriorate the solder and patina) with a soft cloth.
Please don’t expose them to severe weather conditions, they are made to live inside.
CAN I REQUEST CUSTOM COLOURS FOR THE DESIGNS?
If you are looking to match some colours in your home, or to have a piece in your favourite palette, please send a DM via Instagram or complete the contact form on our website so we can chat about it!
This customisation will have an extra fee.
DO YOU TAKE COMMISSIONS?
Yes, depending on the project! I'm happy to discuss whatever idea you have in mind, please just send a DM via Instagram or complete the contact form on our website :)
DO YOU ACCEPT CANCELLATIONS OR EXCHANGES?
If you have any issue with your order and wish to cancel please contact me within 2 hours of purchase.
Sorry, but I don’t accept exchanges.
DO YOU ACCEPT REFUNDS?
All sales are final. If there are any issues with your order, please contact me within 48 hours of receiving it and we will work together to find a solution.